ISO 9001 made simple
Many of our customers are keen to achieve ISO 9001 accreditation. Often their customers say it’s a “must have” before they can do business together.
Here are 3 questions to ask yourself before seeking accreditation:
- Do you want to grow your business and increase capacity?
- Are you happy to be subject to external scrutiny of your record keeping and performance management?
- Are you and your team are ready to make some changes to the way they do things?
ISO 9001 is a tool to help you improve your business. If you’re prepared to take the steps outlined above then you are ready to begin the accreditation process.
Our role is to make the accreditation journey as smooth as possible for you. That will involve helping you find ways to improve your management systems, particularly with regard to your use of technology, documenting processes and keeping records. You can make the most of our expertise working across different organisations and sectors.
5 things you’ll need to do for ISO 9001
- Use the plan-do-check-act cycle (don’t just do something and forget to check if it achieved what you wanted).
- Show how you are using ‘risk based thinking’ (this is something most owner-managed businesses are already doing, but don’t document).
- Develop your ‘organisational knowledge’ (many businesses rely on a huge amount of expertise known only to the owners and key staff).
- Document your key business process, typically including customer acquisition and product or service delivery (sometimes we call this the ‘McDonalds manual’ – it’s full of intellectual property, and makes it much easier for you to improve your business and bring in new people).
- Check you have appropriate ‘documented information’, that is, evidence which an auditor can look at.